Frequently Asked Questions
What is SIM unlocking?
Mobile Phone Unlocking is simply the removal of any network or carrier restrictions on your phone, allowing it to be used with any sim card, from any network, worldwide. This allows you to use cheaper cellphone services in your country and when you travel abroad. The only way you can unlock a phone is by inputting that phone's "SIM Unlock Code". Usually, manufacturers don't provide the unlock code for handsets unless you pay a HUGE FEE($100+), but a couple companies like us have special access to the HTC Sim unlock codes.The codes we provide are DIRECTLY FROM HTC
and 100% legal. Unlocking your HTC phone also drastically increases its resale value and it is completely reversible(though there will never be a reason to re-lock your HTC).
Can't I just unlock my phone for free?
Believe it or not, the answer is yes AND no. Yes, you can find many code unlock websites that have free "unlock" tools. However, NONE of these will help you figure out how to unlock your HTC phone for free. Unfortunately, we get alot of customers who have previously tried free htc unlock methods such as fake unlock code generator software that is actually just a virus. There are also websites that claim to unlock for free, but it turns out you need to first buy some of their advertisers offers. If you're around long enough like us, you come to undersand that there is simply no free htc unlock!
Do I need an unlock code?
If you purchased your phone through a service provider, there's a 99% chance that your HTC phone is SIM unlocked. That being said, we recommend you check that your phone is SIM locked BEFORE you purchase a SIM unlock code from us. To check if your phone is locked, insert a SIM card from a different service provider into your HTC phone. If you are prompted to enter a SIM unlock code, please feel free to purchase it from us.
If you are not prompted to enter a SIM unlock code, please do NOT purchase a SIM unlock code from us. If you are not prompted to enter a SIM unlock code the phone is already unlock or cannot be unlocked due to carrier restrictions. If you do purchase a SIM code from us and are not able to enter it into your HTC phone, you do not qualify for our money back guarantee.
What is your Money Back Guarantee?
We are so confident in our ability to provide genuine HTC unlock codes, that we offer a 100% Money Back Guarantee to deliver a fully working unlock code which unlocks your HTC handset. In the highly unlikely event that a code fails to unlock your phone, we will issue a full refund within 7 working days as long as you can provide a video showing the IMEI number of your phone in the settings and a failed unlock attempt. Without this, we will not provide a refund. The money back guarantee does not apply if you are not able to enter the SIM unlock code in your HTC phone due to carrier restrictions, the phone is running a custom ROM, the phone is already unlocked, or if you are using a supported MVNO SIM and the unlock code is not needed.
Do I need to use htc unlock software?
Thankfully, no you don't. However, until just recently you did need software to unlock htc phones. Using HTC unlocking software wasn't easy even for the technically inclined person!
What Networks Will My HTC Be Compatible With After Unlocking?
Unfortunately, each HTC model and operating network are so different that we cannot advise you on what networks you can use your unlocked HTC with after we unlock it. Please make sure your desired network is compatible with the model of your HTC before unlock it! We cannot refund orders that we successfully unlock so please understand this :)
What if my unlock code is unavailable?
If we are unable to find your unlock code then you get a 100% refund, period. However, if our general service is unable to find your unlock code, for an extra fee we offer a deep search service that is done manually by our employees. This deep search service is completely optional if the initial search doesn't find your code, and we can say that 100% of the deep search results will find the unlock code!
Is there a way to know if my phone is locked or not?
The simplest way to check if your phone is locked is to insert a SIM card from another carrier network and see if the phone will make a call. If the SIM card in your HTC is locked, you will often see messages like "SIM not valid", "Phone Restricted", "SIM not accepted" "Invalid Network SIM", and your phone will ask you for an unlock code. If your HTC was previously under contract then you need our HTC unlocking codes in order to use a different cellphone service provider. We recommend inserting a SIM card from another service provider into your phone before purchasing a SIM unlock code from us. We are not able to grant a refund if the phone has already been unlocked or does not prompt for a SIM unlock code.
Is there any private information needed to unlock it?
Our unlocking process is a quick and easy solution. All you need to do tell us is your HTC phone IMEI number and within minutes(sometimes instantly) we email you the factory unlock code for your specific phone.
How do I find the IMEI number of my HTC phone?
The IMEI number is the International Mobile Equipment Identifier. This is a 15 to 17 digit number that uniquely identifies your HTC phone.
To find your IMEI number, simply enter *#06# (star hash zero six hash) into your HTC phone's key pad and then a 15 to 17 digit number will be displayed on the screen. If your IMEI is 17 digits, then you can disregard the last 2 digits when giving us your IMEI number. You can also find your phones IMEI number on a label on the back of your phone, underneath the battery. The unlock code will be generated from the IMEI number so it is very important you provide us with the correct IMEI number after you order. If we do not have the correct IMEI number then we cannot provide you the correct unlock code.
How is the unlock code delivered ?
Once we find your unlock code, you are notified immediately by email. Express ordes also have the option of being notified by SMS messaging to any cell phone you like.
How long until I receive the unlock code for my phone?
Unlock codes are usually dispatched within minutes. We also give you the option to "get in front of the line" with the EXPRESS ordering service. In rare cases, our supplier has to request them manually in the database and it can take up to 24 hours for you to receive the unlock code. One thing is for sure - NO ONE ELSE WILL PROVIDE YOU THE UNLOCK CODE FASTER THAN US!
Are any risks involved with HTC unlocking?
There are absolutely no risks to unlocking your HTC phone. Unlike the unlocking of other phones, using an unlock code to unlock your htc cell phone is as safe as it gets. The unlock code that we provide you with is straight from HTC so you know that it is genuine. If you need absolute convincing, you should know that unlocking your HTC is completely reversible if you ever wanted to undo the unlock.
How can I pay for my htc unlock?
All types of payments are accepted including the most popular method of paypal and credit card ordering.
With so many features and benefits to owning an unlocked phone, why not join thousands of satisfied customers? Get started today!